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> AWS is actually a pretty high margin business Correct, see how much profit AWS contributed to Amazon in the past quarters. > I've been an engineer at both c

> AWS is actually a pretty high margin business Correct, see how much profit AWS contributed to Amazon in the past quarters. > I've been an engineer at both companies Same here, so I offer my perspective. > Google is much better at this stuff Not much, but noticeably better across the board. Overall it's substantially better when combine everything together. But as others point out, the technical superiority does not account 100% of the quality of product offering. Being in 2 companies, I think you have similar experiences. Otherwise, GCP should already eat AWS in 2012. > Google will have little difficulty closing that gap and pulling ahead I think so. But my expectation is that Google needs operate Cloud as its top priority, and treat AWS as a tougher competitor than MSFT in the search/browser war. The thing is, that Cloud is a much much bigger market than internet ads. The race will be long and difficult to predict. Amazon is a much more formidable competitor than MSFT. They have proven to be the best in retaining customer and build a brand. They are also extremely fast in execution. And they are not afraid to try crazy ideas and abandon them if proven wrong.

mattnewton 10y ago
Plus they have a real customer service culture, something Google seems allergic to. Edit: posts further down from mine seem to suggest my sentiment is outdated and Google takes cloud support very seriously in their teirs. https://cloud.google.com/support/ https://cloud.google.com/support/
- derekperkins 10y ago
  I disagree with the edit. While they have been responsive, they have been completely useless on my Gold package. The individual teams however have been fantastic, available on both Slack and Google Groups.
blahi 10y ago
>Amazon is a much more formidable competitor than MSFT. I don't know about that. Going further, majority of the spend is going to come from established businesses. They need software and not just infrastructure. And msft has those accounts. Has the reseller network. Has the software. I really can't think of any good b2b/productivity software that google wrote. Probably they haven't tried, but looking at what they announced last - data studio, survey and optimize - the talk was like they were super serious about it. The result is very, very far from the competition.
- user5994461 10y ago
  > I really can't think of any good b2b/productivity software that google wrote The only thing I can think of is the google apps for business (Gmail/Docs).

mattnewton 10y ago

Plus they have a real customer service culture, something Google seems allergic to. Edit: posts further down from mine seem to suggest my sentiment is outdated and Google takes cloud support very seriously in their teirs. https://cloud.google.com/support/ https://cloud.google.com/support/

derekperkins 10y ago
I disagree with the edit. While they have been responsive, they have been completely useless on my Gold package. The individual teams however have been fantastic, available on both Slack and Google Groups.

blahi 10y ago

>Amazon is a much more formidable competitor than MSFT. I don't know about that. Going further, majority of the spend is going to come from established businesses. They need software and not just infrastructure. And msft has those accounts. Has the reseller network. Has the software. I really can't think of any good b2b/productivity software that google wrote. Probably they haven't tried, but looking at what they announced last - data studio, survey and optimize - the talk was like they were super serious about it. The result is very, very far from the competition.

user5994461 10y ago
> I really can't think of any good b2b/productivity software that google wrote The only thing I can think of is the google apps for business (Gmail/Docs).