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> they have close to no customer support. In the last three days I have been able, in my day job, to personally ask a Google PM to pull Google Cloud engineers
by jacques_chester 10y ago
> they have close to no customer support.
In the last three days I have been able, in my day job, to personally ask a Google PM to pull Google Cloud engineers into a shared slack channel to help.
It took us longer to set up the slack permissions for the googlers to join than it took for Google folk to identify who to pull in.
- delifaz27 10y agoYou failed to mention you are a major partner of Google Cloud. So the average customer probably should not expect the same response.
- jacques_chester 10y agoFor those who are wondering, I work for Pivotal. We are also a major partner of Microsoft. We've also been on AWS, spending a shit ton of money, for a long time. And as whelmingness goes, my personal experience with AWS has remained squarely in the "under-" camp. I am not an executive, or director, or anyone with any political or financial pull. I am a plain engineer. Yet Google folk came to our aid, quickly, when we needed it, without needing to stump up buckets of cash or wait for someone somewhere to take our ticket.
- rodgerd 10y agoA two hour old account created specifically to take a jab? I wonder what you should be disclosing.