There was a This American Life episode[1] where someone who was being harassed got contacted by the troll. The harassment was some pretty serious shit (making

There was a This American Life episode[1] where someone who was being harassed got contacted by the troll. The harassment was some pretty serious shit (making a twitter account of the victim's dead father, then insulting through this). But one day the attacker realized how awful the thing they did was, and ended up apologizing profusely to her. There was also that study about how people's views on gay marriage evolved substantially after just a couple conversations with a gay couple, who would say "Hey, why can't we get married?". Though there was some statistical issues with that IIRC.... I have a hard time saying "these are proof that yelling at trolls works" because there are good and bad ways of communicating the point, but it sure feels like direct confrontation works on some level. Though I don't know how well this stuff works against people from /pol/, if only because most of them don't actually care about the issues, just yelling at people. [1]: https://www.thisamericanlife.org/radio-archives/episode/545/if-you-dont-have-anything-nice-to-say-say-it-in-all-caps https://www.thisamericanlife.org/radio-archives/episode/545/... (Act 1)