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You're certainly not the only one. Even as a paying customer it's impossible to get in touch with anyone if you get locked out.
by ryanlol 10y ago
You're certainly not the only one. Even as a paying customer it's impossible to get in touch with anyone if you get locked out.
- dawnerd 10y agoNot even if you get locked out. I tried asking them why my paid gsuite account couldn't be used like a normal google account and all they could do was copy+paste some response about how great paying for google was and that I wasn't paying for anything else. Alphabet REALLY needs to work on their customer service, especially for paying customers. I don't trust having email on a domain I don't control (you can't move a gmail account to another provider like you can a phone number). Yet if you want to take advantage of all the features of google home/music/youtube you have to use a normal gmail account.
- nicky0 10y agoCan't you just use another email provider as your main account and keep the Google one for YouTube etc.
- dawnerd 10y agoYeah, and I've been toying with the idea. What sucks is I'd love to use Google home for flight info but because I use gsuite it wont read emails or calendar. Guess I could have all my email forwarded to a dummy google account just for that.
- brazzledazzle 10y agoI thought you could turn the consumer-only apps on in the admin interface.
- dawnerd 10y agoYou can but it limits what you can do. Example, I can use my Google home with my apps account except I can't use calendar, flight info, or be a part of my existing google music/youtube red family group.
- lima 10y agoGoogle promises not to use any GSuite data for advertising, which limits the services that are available.
- londons_explore 10y agoBusiness Gsuite data is also more tightly controlled, which means some integrations necessary to make things work properly aren't possible. For example, calendar data of Gsuite customers is sensitive enough the assistant AI can't access it, so if you ask the Google assistant "what's my next appointment", it can't answer.
- jsjohnst 10y agoAre you sure there isn't a setting in the Admin Panel to allow this?
- londons_explore 10y agoI wish...