5 ms·

I tried everything x100 on steroids over the last 2 years. I was strictly ignored and the only thing left for me to do is to go walk in to the Gmail teams offic

I tried everything x100 on steroids over the last 2 years. I was strictly ignored and the only thing left for me to do is to go walk in to the Gmail teams office and sit down on a computer and fix it myself.

lemmings19 10y ago
I doubt you.
ryanlol 10y ago
You're certainly not the only one. Even as a paying customer it's impossible to get in touch with anyone if you get locked out.
- dawnerd 10y ago
  Not even if you get locked out. I tried asking them why my paid gsuite account couldn't be used like a normal google account and all they could do was copy+paste some response about how great paying for google was and that I wasn't paying for anything else. Alphabet REALLY needs to work on their customer service, especially for paying customers. I don't trust having email on a domain I don't control (you can't move a gmail account to another provider like you can a phone number). Yet if you want to take advantage of all the features of google home/music/youtube you have to use a normal gmail account.
  - nicky0 10y ago
    Can't you just use another email provider as your main account and keep the Google one for YouTube etc.
    - dawnerd 10y ago
      Yeah, and I've been toying with the idea. What sucks is I'd love to use Google home for flight info but because I use gsuite it wont read emails or calendar. Guess I could have all my email forwarded to a dummy google account just for that.
  - brazzledazzle 10y ago
    I thought you could turn the consumer-only apps on in the admin interface.
    - dawnerd 10y ago
      You can but it limits what you can do. Example, I can use my Google home with my apps account except I can't use calendar, flight info, or be a part of my existing google music/youtube red family group.
  - lima 10y ago
    Google promises not to use any GSuite data for advertising, which limits the services that are available.
    - londons_explore 10y ago
      Business Gsuite data is also more tightly controlled, which means some integrations necessary to make things work properly aren't possible. For example, calendar data of Gsuite customers is sensitive enough the assistant AI can't access it, so if you ask the Google assistant "what's my next appointment", it can't answer.
      - jsjohnst 10y ago
        Are you sure there isn't a setting in the Admin Panel to allow this?
        londons_explore 10y ago
        I wish...
ilogik 10y ago
Try to get in touch with this guy https://www.reddit.com/r/Android/comments/5dif8j/psa_google_can_lock_your_account_forcing_you_to/ https://www.reddit.com/r/Android/comments/5dif8j/psa_google_...
- Klinky 10y ago
  It is pathetic that someone has to get referred to a reddit user account for help with a Google-related problem. I am guessing Google just isn't that good at this "internet" thing. Maybe someone can help them setup an actual customer support portal, with real employees.
  - brazzledazzle 10y ago
    My understand is that customer service is a scalability problem and isn't financially feasible for free services. If they had a support number they would be deluged with the very angry people you see in the product forums. Many of these are people they simply cannot help as a CS rep because they are angry about things like missing or dropped features. And as it turns out, free users are often the most demanding in terms of attention, time and resources. What they really need is a customer service team that finds these people that are having genuine issues that can be resolved. They'd need the means to reach out and communicate without that person being able to subsequently share contact information with the world. That said, I don't know what I'd do as a Google employee looking at this guy's situation. If david.smith@gmail.com is dormant and my name and ID say David Smith why should that give me access to that mailbox? How do you verify the contents without violating someone's privacy? We're not asking some tiny ISP to take a quick peek, this is Google and they have a responsibility to all of their users to practice great care. So we can't assume they're telling the truth and neither can Google. This guy's situation sucks but the mistake of turning over the account to the wrong person is catastrophically worse than the bad experience of denying the rightful owner access. This exact situation is why they have recovery options. I think it's likely they're telling the truth and I do feel bad for them and their situation. I've been there myself with a yahoo account years ago but at the end of the day the only way I could recover it was using something I no longer had. The things in that mailbox that I wanted access to were also things I would be furious at Yahoo for sharing with someone else no matter what their identification or birth certificate said.

lemmings19 10y ago

I doubt you.

ryanlol 10y ago

You're certainly not the only one. Even as a paying customer it's impossible to get in touch with anyone if you get locked out.

dawnerd 10y ago
Not even if you get locked out. I tried asking them why my paid gsuite account couldn't be used like a normal google account and all they could do was copy+paste some response about how great paying for google was and that I wasn't paying for anything else. Alphabet REALLY needs to work on their customer service, especially for paying customers. I don't trust having email on a domain I don't control (you can't move a gmail account to another provider like you can a phone number). Yet if you want to take advantage of all the features of google home/music/youtube you have to use a normal gmail account.
- nicky0 10y ago
  Can't you just use another email provider as your main account and keep the Google one for YouTube etc.
  - dawnerd 10y ago
    Yeah, and I've been toying with the idea. What sucks is I'd love to use Google home for flight info but because I use gsuite it wont read emails or calendar. Guess I could have all my email forwarded to a dummy google account just for that.
- brazzledazzle 10y ago
  I thought you could turn the consumer-only apps on in the admin interface.
  - dawnerd 10y ago
    You can but it limits what you can do. Example, I can use my Google home with my apps account except I can't use calendar, flight info, or be a part of my existing google music/youtube red family group.
- lima 10y ago
  Google promises not to use any GSuite data for advertising, which limits the services that are available.
  - londons_explore 10y ago
    Business Gsuite data is also more tightly controlled, which means some integrations necessary to make things work properly aren't possible. For example, calendar data of Gsuite customers is sensitive enough the assistant AI can't access it, so if you ask the Google assistant "what's my next appointment", it can't answer.
    - jsjohnst 10y ago
      Are you sure there isn't a setting in the Admin Panel to allow this?
      - londons_explore 10y ago
        I wish...

ilogik 10y ago

Try to get in touch with this guy https://www.reddit.com/r/Android/comments/5dif8j/psa_google_can_lock_your_account_forcing_you_to/ https://www.reddit.com/r/Android/comments/5dif8j/psa_google_...

Klinky 10y ago
It is pathetic that someone has to get referred to a reddit user account for help with a Google-related problem. I am guessing Google just isn't that good at this "internet" thing. Maybe someone can help them setup an actual customer support portal, with real employees.
- brazzledazzle 10y ago
  My understand is that customer service is a scalability problem and isn't financially feasible for free services. If they had a support number they would be deluged with the very angry people you see in the product forums. Many of these are people they simply cannot help as a CS rep because they are angry about things like missing or dropped features. And as it turns out, free users are often the most demanding in terms of attention, time and resources. What they really need is a customer service team that finds these people that are having genuine issues that can be resolved. They'd need the means to reach out and communicate without that person being able to subsequently share contact information with the world. That said, I don't know what I'd do as a Google employee looking at this guy's situation. If david.smith@gmail.com is dormant and my name and ID say David Smith why should that give me access to that mailbox? How do you verify the contents without violating someone's privacy? We're not asking some tiny ISP to take a quick peek, this is Google and they have a responsibility to all of their users to practice great care. So we can't assume they're telling the truth and neither can Google. This guy's situation sucks but the mistake of turning over the account to the wrong person is catastrophically worse than the bad experience of denying the rightful owner access. This exact situation is why they have recovery options. I think it's likely they're telling the truth and I do feel bad for them and their situation. I've been there myself with a yahoo account years ago but at the end of the day the only way I could recover it was using something I no longer had. The things in that mailbox that I wanted access to were also things I would be furious at Yahoo for sharing with someone else no matter what their identification or birth certificate said.