The Apple employee at the store explained that they cannot remove the battery from the rMBP model as it is glued in place. When I complained in-person and thro

The Apple employee at the store explained that they cannot remove the battery from the rMBP model as it is glued in place. When I complained in-person and through phone support I was told the same story specifically about the retina MBP model. They said that the standard charge for battery replacement in this model included the entire lower case assembly. I heard this from about four different support agents, even when it was escalated to the special support agent that was able to eventually authorise the free repair. When I received my MacBook Pro back from battery service the keyboard, trackpad, and lower aluminium chassis were brand new. So they did change it all out just to replace the battery.