I had the same experience with my older Nexus 5. However, I dropped my Nexus 6P and cracked the screen (And did not take the insurance). They now tell me there

I had the same experience with my older Nexus 5. However, I dropped my Nexus 6P and cracked the screen (And did not take the insurance). They now tell me there is nothing they can do and that I can try my luck with Huawei.