I had a similar deal with a Nexus 4 where the Bluetooth died. I jumped through the Factory Reset hoop and they agreed to send me a new one. I even said "there

I had a similar deal with a Nexus 4 where the Bluetooth died. I jumped through the Factory Reset hoop and they agreed to send me a new one. I even said "there's big gash on the screen" and the response was "if the screen is full functional then it's ok."