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> It's funny, I'm this exact same boat. My pixel died a little after two week (which is the requirement to get a return). I filled out their warranty claim thin
by magicalist 10y ago
> It's funny, I'm this exact same boat. My pixel died a little after two week (which is the requirement to get a return). I filled out their warranty claim thing, and >48 hours finally got a response, which is a trouble shooting guide. I replied that I tried all that stuff, and had to wait another 2 days for another response (asking for information I already gave).
Are you not in the US? Maybe it's different elsewhere, but my nexus 5x died a little while ago, and I only had the default warranty, not the extra protection, and it was insanely easy to get a replacement.
I filled out the form[1] (saying I had already tried the usual android-saving moves), got a call back in two minutes as promised by that form, the customer service person accepted I had already tried things and didn't ask me to do anything else, then I immediately got the email with the link to get a new phone shipped to me. Was probably less than 15 minutes of my time.
(you also seem to be talking about something else than the OP. If your phone died in two weeks that's definitely under the warranty, regardless of if you purchased extra protection).
[1] linked here: https://support.google.com/store/answer/6301527?hl=en https://support.google.com/store/answer/6301527?hl=en
- cptskippy 10y agoI had a similar deal with a Nexus 4 where the Bluetooth died. I jumped through the Factory Reset hoop and they agreed to send me a new one. I even said "there's big gash on the screen" and the response was "if the screen is full functional then it's ok."
- unknownsavage 10y agoI'm glad to hear that they're good about it. At the end of the day, as long as I get a positive outcome I will be happy. I guess it's likely that due to the launch their support systems are totally overwhelmed at the moment. FWIW before it stopped working, the pixel was hands done the best phone I've ever used, in almost every category.
- yoz-y 10y agoMy experience with Google Play Store returns is similar. I have bought a Nexus 5 for a friend and returned it three times because of various issues. Every time they have shipped the replacement phone immediately after I have submitted the claim. I was not asked to do any troubleshooting.
- asenna 10y agoI had the same experience with my older Nexus 5. However, I dropped my Nexus 6P and cracked the screen (And did not take the insurance). They now tell me there is nothing they can do and that I can try my luck with Huawei.