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I called the uBreakiFix in Denver: "we've never seen that phone before, but yeah I think I could fix it". I'm not upset that they don't have an accidental dama
by jc4p 10y ago
I called the uBreakiFix in Denver: "we've never seen that phone before, but yeah I think I could fix it".
I'm not upset that they don't have an accidental damage warranty, I'm upset that I can't send it to them and pay them the $100/$200/$300 or whatever it is directly for _them_ to fix it, not some random dude who's never seen the Pixel before.
- derefr 10y agoGoogle will never do anything that involves hiring O(N) employees to support N customers. They'll always outsource things like support, repairs, etc. so that someone else can handle scaling people, while they just go on scaling machines. Given that, the only real possibility is that "some random dude" is going to end up fixing your Pixel. On the other hand, the "who's never seen the Pixel before" part? C'mon, the phone just came out—if an i-device breaks on the first day, you'd better believe that if you take it to an Apple Store someone's fixing it who has never seen that device before. That's the fundamental problem of new hardware designs (especially when coupled to bathtub curves); you can't blame Google for it. Give them a month and every repair shop around you will have fixed plenty of Pixels.
- danielheath 10y agoIf an i-device breaks on the first day and you take it to an Apple Store, the tech fixing it has: * A repair manual * Parts * Tools * The ability to replace your device on-the-spot with a new one if they brick it
- CobrastanJorji 10y agoWhen has an Apple Store had spares of their hot new phone available on the first day? A month out, sure, but come on.
- marsha_ 10y agoGot my iphone 7p on the 1st week, noticed some small debris in the lens, went to my local Apple Store, they had the same device ready in stock as a replacement, in&out took 10 mins. (note my device is probably one of the most wanted one, Unlocked-128 black)
- reaperhulk 10y agoI broke my 6s+ the 2nd day after release and got it replaced the same day. They have separate replacement stock even at launch.
- JimDabell 10y agoWhen the first iPads came out, I actually received mine by post a day or two before the official launch day. It worked for a few hours, then the screen wouldn't switch on. At that point, iPads were super rare. Rarer than any iPhones have been since then. I went to my local Apple store on release day, showed them it wasn't working, and they swapped it out straight away, no questions asked.
- serge2k 10y agoSo oursource it. Send your pixel to our authorized repair shop here. They will bill you.