How so? It gives us an opportunity to ask questions to make sure the service is right for us. I think it's pretty cool that I could talk directly to a Fastmail

How so? It gives us an opportunity to ask questions to make sure the service is right for us. I think it's pretty cool that I could talk directly to a Fastmail employee if I wanted to, without having to call support or open a chat session. Besides, I'm the one he directly replied to, and I'm not complaining. Why do you care?