I can't comment on Comcast's customer service since I am not and have never been a customer. What I can say is that when a company obtains a reputation for bad

I can't comment on Comcast's customer service since I am not and have never been a customer. What I can say is that when a company obtains a reputation for bad customer service as Comcast has, it only snowballs; confirmation bias leads people to remember, "Oh Yeah, Comcast screwed me on X" and at that point the game is lost. Lesson: Never let your pissed-off customers define your brand. Preferably by not pissing off too many, or too influential, customers.