Google has simply gotten too big and too impersonal. If they were smaller, only did one or two things, and locked you out of those things because of a ToS viola

Google has simply gotten too big and too impersonal. If they were smaller, only did one or two things, and locked you out of those things because of a ToS violation it'd be frustrating but it wouldn't be catastrophic. Similarly if they just had more humans interacting with their customers, then incidents like this would get resolved in a more humane way (but can you really do that at Google scale?). We live in the era of tech giants owning vast swathes of worldwide markets because they got there first and developed proprietary IP to make it work. Which they deserve plenty of credit and have been rewarded richly for but I would prefer to see the pendulum swing back at this point to businesses which have a more personal touch. Fewer giants, more mom'n'pop shops which might not ever make anyone a billionaire but would create jobs for people who interact with other people. Customer service, consulting, service businesses built on open source IP, humans running the machine--that is one possible future. The other is a couple of tech giants controlling everything and the machine running the humans. I know which one I'd rather live in. One change we can all make to promote this is simply limiting the business we do with companies that make it hard for you to get in touch with a person. If the market starts to value the human touch more then these companies will improve or be replaced.