3 ms·

some feedback from a happy fastmail customer: please add 2 factor authentication via sms! I neither have a smartphone or yubikey.

• aristidb 10y ago
  SMS is not very secure, there have been quite a few stories of people losing digital access due to an attacker just calling Verizon and taking over their phone account.
  • ansgri 10y ago
    That's in the US. In other countries things may be more secure. In Russia I barely can make any changes by phone because they verify so much info. Forwarding will certainly require an in-person visit to the carrier office. So I guess it's better to leave the choice to the user, with an appropriate warning text. —Another happy Fastmail customer
    • brongondwana 10y ago
      There's the other side of it, which is that SMS delivery is awfully unreliable in many places, and it's a frustrating experience for everyone. We can fire off the SMS, but if it fails to reach you it's an expensive and time consuming support headache for us, and a shitty experience for you. A Yubikey costs less than a year's FastMail service. So no, we're not leaving this choice to the customer sorry, SMS sucks for too many reasons to consider adding back.