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I registered Candy Japan. I wanted to try it once for that month. Their subscription system is a mess. I accidentally registered twice because there were no con

I registered Candy Japan. I wanted to try it once for that month. Their subscription system is a mess. I accidentally registered twice because there were no confirmation page or confirmation mail once you registered. Also there is no login screen on their page, their "manage subscription" page didn't show my account. So I registered twice and then thought it didn't work and forgot about it (should have check my bank). Well, they billed me twice and sent me two candies, once I received my candies it was too late for next month too so I bought 4 candies in total. I tried to de-register but site didn't work. When I tried to login: "Sorry, could not find subscription or you had several." What a stupid warning, it can't de-register me because I have two subscription, and it fails to give me any actual information. Then I contacted support, told them to delete my account. They again failed and sent me more candies next month, I asked refund and they did give and successfully terminated my account after that. Anyway, be careful if you only want to register for one month. Their system is so bad, I don't know if it is intended that way so people can accidentally buy more candy or they are just plain bad.

bemmu 10y ago
I'm sorry. If you didn't receive a complete refund for all the shipments you did not want, you can contact me at my personal email me@bemmu.com.
- shultays 10y ago
  It is alright, I ate and shared extra candies. But you really should work on your login/registration system, instead of trying to solve NP problems.
  - brianwawok 10y ago
    The downside to being an engineer in the e-commerce space ;) Engineers want to solve NP problems. Customers want stuff to arrive on time and cheap.
robinduckett 10y ago
Agreed. I eventually cancelled because it was rare to receive two packages per month, more like one in one month, two in the next, three in the next, none for the month after that and so on. I lost track of how many packages I was supposed to have received vs. how many I did receive, which I'm sure was less than how many I was supposed to receive. The other issues I had was with the general quality of the candy being shipped seemed to get lower and lower as time went on, somehow the "DIY candy" packs being favored over chocolates or sour candies, and whilst this wasn't much of an issue, the blog posts explaining what you were supposed to receive never seemed to be in line with what was actually delivered. Maybe the posts were posted a bit too early, or too late. The issue being that if you didn't get the package the blog post was talking about, you didn't know if the candy was suitable for vegans, vegetarians, and you had to guess your way through the DIY candy, ultimately resulting in a mess.

bemmu 10y ago

I'm sorry. If you didn't receive a complete refund for all the shipments you did not want, you can contact me at my personal email me@bemmu.com.

shultays 10y ago
It is alright, I ate and shared extra candies. But you really should work on your login/registration system, instead of trying to solve NP problems.
- brianwawok 10y ago
  The downside to being an engineer in the e-commerce space ;) Engineers want to solve NP problems. Customers want stuff to arrive on time and cheap.

robinduckett 10y ago

Agreed. I eventually cancelled because it was rare to receive two packages per month, more like one in one month, two in the next, three in the next, none for the month after that and so on. I lost track of how many packages I was supposed to have received vs. how many I did receive, which I'm sure was less than how many I was supposed to receive. The other issues I had was with the general quality of the candy being shipped seemed to get lower and lower as time went on, somehow the "DIY candy" packs being favored over chocolates or sour candies, and whilst this wasn't much of an issue, the blog posts explaining what you were supposed to receive never seemed to be in line with what was actually delivered. Maybe the posts were posted a bit too early, or too late. The issue being that if you didn't get the package the blog post was talking about, you didn't know if the candy was suitable for vegans, vegetarians, and you had to guess your way through the DIY candy, ultimately resulting in a mess.