The problem is that the customers broke the rules of their Google Fi service. I wouldn't be as upset if Google just suspended that one service (though I maintai

The problem is that the customers broke the rules of their Google Fi service. I wouldn't be as upset if Google just suspended that one service (though I maintain that Google should not be allowed to do anything in retaliation for a customer exercising their right to resell a full retail purchase). However, Google is not only suspending their phone service, they are deleting the user's entire Google account. For some people that goes all the way back to 2004 when Gmail started. That's a hell of a slap in the face, and they are doing it without warning nor chance for appeal. Even if you agree with Google's stance on this, you must realize that this is horribly negative publicity for them, right? There are people (myself included) who are immediately seeking alternative services and planning to drop Google altogether because of this. It's highly disturbing that they would so casually drop the hammer.