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mkturner, bitter experience teaches me that I (you in this case) should've been more aggressive about getting the situation resolved. A little goodwill on your
by jajabe 16y ago
mkturner, bitter experience teaches me that I (you in this case) should've been more aggressive about getting the situation resolved. A little goodwill on your part i.e. attempting to find a reader would have gone a LONG way to closing this case. I empathize, but not doing your legwork is inexcusable.
- rbanffy 16y agoI's send you invoices in Microsoft Reader format. Good luck.
- mecton 16y agoI've had a similar experience with Comcast, which took tons of frustration and hours on the phone escalating through Customer Service to get it resolved. Mistakes happen and the little guy is at a disadvantage, but in this case I think your problems were compounded by your strong bias against Microsoft. If your beef would've been with, say, Apple, then I think you would've pushed harder into having it solved.