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Sorry, if this is off-topic, you hit a nerve. The absolute antibehavior of what you descrcribe I've recently experienced with Air Asia. A few month ago they s

Sorry, if this is off-topic, you hit a nerve. The absolute antibehavior of what you descrcribe I've recently experienced with Air Asia. A few month ago they started to spam me with a newsletter I never requested. Last time I flew them was in the beginning of 2015 and I never subscribed for their crap. The unsubscribe link on the mail does not work and after a significant amount of digging I found a way to unsubscribe by sending mail to unsubscribe@fly.airasia.com. Only that mail to this address is never delivered. In essence there seems to be no way to unsubscribe from their list. I mention that because it's infuriating that "reputable" companies think they can spam away with gusto without even the possibility to unsubscribe from their shit. Here's a hint for you Air Asia: You are not reputable! You are on the same level as pushers of fake knock-off Viagra, purveyors of fake shlock Rolexes, and Nigerian scammers! And you will never, ever get an additional cent from me. Scum!

MattSteelblade 10y ago
Despite never having Comcast nor living in an area Comcast serves, I constantly get email from them. To unsubscribe I must login to my (nonexistent) account.
- dkersten 10y ago
  This may actually be against the CAN SPAM Act of 2003, which requires that non-transactional unsolicited commercial mail provide a means of being removed from the mailing database through the same means that the mail is sent. IANAL, so I don't know if logging into an account would count or not. Personally, I see it as a hindrance to unsubscribing and by my reading of the CAN SPAM Act, it is illegal, but.. not a lawyer. EDIT: From https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business https://www.ftc.gov/tips-advice/business-center/guidance/can... (which isn't the Act itself, but an FTC compliance guide): Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.
tedmiston 10y ago
I think you're pretty on topic. Airlines... I have had a very similar with Air France who I flew with once, through a "hacker" booking of a flight provided by Delta but through Air France's site to save hundreds of dollars over Delta's. They actually subscribed me to four newsletters: "Flying Blue", "Hello from KLM US", "Air France USA", AND "iFly KLM Magazine United States". From those I've received ~75 messages over the past year. Their unsubscribe links do not actually work. They prompt you to log in, but I can't log in to my account because I don't recall ever making one (and I'm diligent about storing passwords in a manager). Attempting to reset my password leads to a screen that says I'm locked out of my account for 3 unsuccessful attempts, and the only possible option is to call them. It's so broken. </rant>
- ihaveajob 10y ago
  A perfect CAN-SPAM complaint opportunity.
  - tedmiston 10y ago
    I'm not sure if they're required to conform to it being outside of the US. A quick Google search sounds like it might be based on whether the mail server is in the US or not.

MattSteelblade 10y ago

Despite never having Comcast nor living in an area Comcast serves, I constantly get email from them. To unsubscribe I must login to my (nonexistent) account.

dkersten 10y ago
This may actually be against the CAN SPAM Act of 2003, which requires that non-transactional unsolicited commercial mail provide a means of being removed from the mailing database through the same means that the mail is sent. IANAL, so I don't know if logging into an account would count or not. Personally, I see it as a hindrance to unsubscribing and by my reading of the CAN SPAM Act, it is illegal, but.. not a lawyer. EDIT: From https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business https://www.ftc.gov/tips-advice/business-center/guidance/can... (which isn't the Act itself, but an FTC compliance guide): Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.

tedmiston 10y ago

I think you're pretty on topic. Airlines... I have had a very similar with Air France who I flew with once, through a "hacker" booking of a flight provided by Delta but through Air France's site to save hundreds of dollars over Delta's. They actually subscribed me to four newsletters: "Flying Blue", "Hello from KLM US", "Air France USA", AND "iFly KLM Magazine United States". From those I've received ~75 messages over the past year. Their unsubscribe links do not actually work. They prompt you to log in, but I can't log in to my account because I don't recall ever making one (and I'm diligent about storing passwords in a manager). Attempting to reset my password leads to a screen that says I'm locked out of my account for 3 unsuccessful attempts, and the only possible option is to call them. It's so broken. </rant>

ihaveajob 10y ago
A perfect CAN-SPAM complaint opportunity.
- tedmiston 10y ago
  I'm not sure if they're required to conform to it being outside of the US. A quick Google search sounds like it might be based on whether the mail server is in the US or not.