I can top this. I'll try to keep it down to a summary. I was moving from one unit in my building to another. I had confirmation on the phone that service wou

I can top this. I'll try to keep it down to a summary. I was moving from one unit in my building to another. I had confirmation on the phone that service would remain on in both units for a month. Tech shows up, no work order, doesn't identify himself, disconnects the old unit, doesn't connect the new one, leaves. I call and complain. Next day they go out and connect the new unit. They say they will not reconnect the old unit, but they will gladly bill me for the month anyways. The day after that, they disco it again. This is confirmed because I have no signal at my patch panel. I call. They say it's obviously my modem. They claimed they tried to send it a new bootfile, and it failed. I asked them what my serial number was because I had no signal to my apartment. For if they could connect through the power of magic, they can tell me my serial number. Awkward silence. I ask to escalate to her super. I get her super. He tells me to buy a new modem. I entertain the idea and do so. I call back. Liar rep gets me, recognizes its me. Hangs up. At this point I start bitching on Twitter. Within 2 minutes I get a response, and a number to call. I call back. Get a VP of customer service. He apologizes for everything, and authorizes a truck roll for the next day. He can't explain why I was lied to by a technician and two customer service reps, nor why it took me bemoaning my situation to the internet to get a shred of service. I still got billed for both units. And I took 3 days off from work. However, I have no other serious alternative in Boston until mayor Menino and Verizon kiss and make up.