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In addition to the header info mentioned in other comments, email providers let you subscribe to email Feed Back Loops. You register for FBLs (man it's a nevere
by cullenking 10y ago
In addition to the header info mentioned in other comments, email providers let you subscribe to email Feed Back Loops. You register for FBLs (man it's a neverending process since there's a never ending pile of new email providers), and when someone marks something as spam, the email provider (gmail/outlook/etc) will send an email to a registered address, you just listen for emails on that address. I wrote a custom handler to do this, as we already had a system in place to process incoming email from users (respond to comment email instead of replying on web form etc). I then unsubscribe the address in question.
Not all providers offer FBLs, in that case my internet provider gets an abuse notice which is forwarded along to me. Not a ton of activity there on a 500k person mailing list, the FBLs are pretty effective.
Also, since we have the email processing system in place, it's easy to detect bounces and auto unsubscribe people. I immediately unsubscribe on a hard bounce, and wait for 5 soft bounces before doing the same thing.