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New Yorkers can attest that Time Warner Cable = nukular buttfail. Large business corporations, as I've said before, are a wonderful way to provide the worst of

New Yorkers can attest that Time Warner Cable = nukular buttfail. Large business corporations, as I've said before, are a wonderful way to provide the worst of both worlds between capitalism (greed, high prices) and communism (apathy, poor service).

isleyaardvark 16y ago
I am delighted to inform you of the relevant agencies you can complain to. I highly recommend you complain to the local cable commission. From a subscriber's rights pamphlet that arrived with my first bill, verbatim: If a problem or question has not been resolved to your satisfaction by a Customer Support representative, you may request to speak with a supervisor in that department. If you are not satisfied with the results, please write to us at: Time Warner Cable, Research Department 41-61 Kissena Boulevard, Flushing, NY 11355 You will be notified, either by phone or by letter, within two business days of our receipt of your letter. We will make every effort to resolve the problem within 10 business days. Should you still remain dissatisfied with our resolution, you have 30 days to refer the matter to the State of New York Public Service Commission, 3 Empire State Plaza, Albany, NY 12223, Phone: 1.800.342.3377, or 10 days to refer the matter to the Department of Information Technology and Telecommunications, Telecommunications and Cable Television Division (DOITT), 75 Park Place, 9th Floor, New York, NY 10007, Phone: 311. If the matter is referred to the DOITT, it has 30 days in which to investigate the issue and recommend a resolution to the company. If the matter is not referred to the Research Department in 10 business days, our resolution shall be considered final. We also participate in the Better Business Bureau (BBB) Customer Commitment Program. The BBB can be reached at 257 Park Avenue South, New York, NY 10010, Phone: 1.900.463.6222 (Calls cost caller 95 cents/min.). - Now the text implies that there is some sort of time limit regarding when you can file a complaint, but if you visit the websites of the respective agencies (NYPSC: http://www.dps.state.ny.us/New_complaintdept.html http://www.dps.state.ny.us/New_complaintdept.html, DOITT: http://www.nyc.gov/html/doitt/html/consumer/consumer_cable_service_form.shtml http://www.nyc.gov/html/doitt/html/consumer/consumer_cable_s...), there is no mention of a time limit. I would suggest complaining anyway, since you have nothing to lose, and the purpose of these agencies is to serve the public. And of course the Better Business Bureau: Better Business Bureau: https://odr.bbb.org/odrweb/public/getstarted.aspx https://odr.bbb.org/odrweb/public/getstarted.aspx
- emarcotte 16y ago
  but what if the problem is something like: I have no choice when it comes to selection of service, or, I am paying you while you fight in court for decisions to be over turned that I don't support What are they going to do about those?

isleyaardvark 16y ago

I am delighted to inform you of the relevant agencies you can complain to. I highly recommend you complain to the local cable commission. From a subscriber's rights pamphlet that arrived with my first bill, verbatim: If a problem or question has not been resolved to your satisfaction by a Customer Support representative, you may request to speak with a supervisor in that department. If you are not satisfied with the results, please write to us at: Time Warner Cable, Research Department 41-61 Kissena Boulevard, Flushing, NY 11355 You will be notified, either by phone or by letter, within two business days of our receipt of your letter. We will make every effort to resolve the problem within 10 business days. Should you still remain dissatisfied with our resolution, you have 30 days to refer the matter to the State of New York Public Service Commission, 3 Empire State Plaza, Albany, NY 12223, Phone: 1.800.342.3377, or 10 days to refer the matter to the Department of Information Technology and Telecommunications, Telecommunications and Cable Television Division (DOITT), 75 Park Place, 9th Floor, New York, NY 10007, Phone: 311. If the matter is referred to the DOITT, it has 30 days in which to investigate the issue and recommend a resolution to the company. If the matter is not referred to the Research Department in 10 business days, our resolution shall be considered final. We also participate in the Better Business Bureau (BBB) Customer Commitment Program. The BBB can be reached at 257 Park Avenue South, New York, NY 10010, Phone: 1.900.463.6222 (Calls cost caller 95 cents/min.). - Now the text implies that there is some sort of time limit regarding when you can file a complaint, but if you visit the websites of the respective agencies (NYPSC: http://www.dps.state.ny.us/New_complaintdept.html http://www.dps.state.ny.us/New_complaintdept.html, DOITT: http://www.nyc.gov/html/doitt/html/consumer/consumer_cable_service_form.shtml http://www.nyc.gov/html/doitt/html/consumer/consumer_cable_s...), there is no mention of a time limit. I would suggest complaining anyway, since you have nothing to lose, and the purpose of these agencies is to serve the public. And of course the Better Business Bureau: Better Business Bureau: https://odr.bbb.org/odrweb/public/getstarted.aspx https://odr.bbb.org/odrweb/public/getstarted.aspx

emarcotte 16y ago
but what if the problem is something like: I have no choice when it comes to selection of service, or, I am paying you while you fight in court for decisions to be over turned that I don't support What are they going to do about those?