They're the only entity I know of that can get away with charging you to cancel a service. They're one of the few I'm aware of that can "give" you a mandatory

They're the only entity I know of that can get away with charging you to cancel a service. They're one of the few I'm aware of that can "give" you a mandatory "upgrade", requiring you to physically go to one of their locations to exchange hardware in order to retain the same service you've always had.