Doesn't match any experience that I've had with the genius bar. In all cases that I can remember I've been told when making the appointment to back up the devi

Doesn't match any experience that I've had with the genius bar. In all cases that I can remember I've been told when making the appointment to back up the device prior to the appointment and every time the device has had to go into service the genius person has had me wipe and factory reset the device in the store before they take it off me. Anecdotal for sure, but so is the original article.