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At Microsoft, managers went through training to develop what he called "The Twinge." It's a technique called Precision Questioning & Answering: http://www.verva
by larsberg 17y ago
At Microsoft, managers went through training to develop what he called "The Twinge." It's a technique called Precision Questioning & Answering:
http://www.vervago.com/program_services.html http://www.vervago.com/program_services.html
Absolutely fantastic. I can't recommend it enough. Well, except to warn that you have to try not to apply it in real life, as it tends to rub the untrained the wrong way.
- dpritchett 17y agoOn the surface this looks similar to the Five Whys. [1] I wonder how well an outsider can approximate PQA without buying a seminar? [1] http://www.joelonsoftware.com/items/2008/01/22.html http://www.joelonsoftware.com/items/2008/01/22.html
- kolya3 17y agoThis seems like a useful synopsis of the seminar: http://sourcesofinsight.com/2009/01/14/precision-questions-and-precision-answers/ http://sourcesofinsight.com/2009/01/14/precision-questions-a...