I don't know about the author of the article, but personally I would be even more worried if I handed a locked phone over to a tech and they said "Oh, don't wor

I don't know about the author of the article, but personally I would be even more worried if I handed a locked phone over to a tech and they said "Oh, don't worry about giving us the unlock code - we have ways to get around that easily..." The fact that tech guys cannot easily get into a locked iPhone actually gives me better peace of mind. At the end of the day, as others have said - It's like handing over the house key to a tradesman, or your car key to a mechanic (I do both on a routine basis, once I have vetted the other party). End of the day, it is about making their job as easy as possible, and some semblance of trust is required if humanity is to keep moving forward. I wonder what the author would say if he went to his employer or a client site to diagnose a network issue and they refused to give him any admin passwords. Sure you can diagnose a DNS or firewall issue without the domain admin password, but having it surely makes the job a LOT easier and quicker.