>The author himself points out in the article that Apple provides you with the necessary tools to hand Apple support a completely wiped phone as they diagnose y

>The author himself points out in the article that Apple provides you with the necessary tools to hand Apple support a completely wiped phone as they diagnose your issue and then recover it again at home. If his point is simply that this process is inconvenient and the state of the art should be better, then I think it's a pretty weak point. An anecdote from a long time Nexus owner: last year my Nexus lost the ability to charge via its USB port. After a short while on the phone with Google (who, contrary to other anecdotes I've read here, does have good customer service in my experience), they overnighted me a brand new phone at no charge. They too provided me instructions on wiping my phone before sending it back, but they also provided me a brand new device without ever having to hand over my old one for evaluation first. It was easy enough to setup the new phone, since my old one had plenty of charge when the new phone arrived the next day. Does Apple do this? Is it a requirement to bring your phone into an Apple store or ship it to get replacement equipment? If they provide similar service as Google gave me, this seems more like a complaint about Apple Stores or their employees, and not Apple.