3 ms·

> if there's a hardware issue that requires the device to be taken "out back", then there should be a means of diagnosing faults on a locked device. A dangerou

by anondon 10y ago

> if there's a hardware issue that requires the device to be taken "out back", then there should be a means of diagnosing faults on a locked device. A dangerous suggestion. A better policy might be for Apple to require it's users to backup all their data, wipe the phone clean and hand over an unlocked device. After getting back the device, you could sell it on ebay, like OP suggested, or wipe the device clean in case you suspect malware was installed and continue using it.

m3rc 10y ago
Ideally people would be much better educated on wiping devices before they hand them over, but that probably won't happen. Of course I don't know of a better alternative so... who knows.
yeukhon 10y ago
There's a catch though. Some settings don't get carried over to iCloud (I recently upgraded to iPhone 7 from iPhone 6), and for many heavy users the free iCloud storage is not enough for backup nowadays.
- K0SM0S 10y ago
  And that's assuming all the sync and backup worked well, which even on day-to-day use between and iPhone, iPad and Mac can be a bit of a pain (pictures not syncing, etc.) Given their insane means, I don't know how Apple manages to fail at providing at least working cloud/sync services, let alone performance in that regard. But there it is, iCloud services are a dumbed down mess that may or may not work.
  - yeukhon 10y ago
    And overwrite is automatic. I don't think there's even snapshot feature so in case of some horrible incident I can retrieve back the old version. I could be wrong.
Twisell 10y ago
"Backup your data" is actually a requirement when you schedule appointment to the Genius Bar. It's written on the web page after confirming and if I recall correctly it's also written in the confirmation mail. The OP said that he had the option to instant wipe his device and restore it back home. But he choose to buy a new iPhone for "convenience" because the process take time. Last time I got my phone serviced (and ultimately replaced so I had to wipe). The Apple employee even let me backup to iCloud from the store wifi so I would'nt loose the last data of the day. PS: It's totally the locksmith case, except that (in theory) even if they wanted to apple can't get into you phone without consent while the locksmith can lockpick.

by anondon 10y ago

m3rc 10y ago

Ideally people would be much better educated on wiping devices before they hand them over, but that probably won't happen. Of course I don't know of a better alternative so... who knows.

yeukhon 10y ago

There's a catch though. Some settings don't get carried over to iCloud (I recently upgraded to iPhone 7 from iPhone 6), and for many heavy users the free iCloud storage is not enough for backup nowadays.

K0SM0S 10y ago
And that's assuming all the sync and backup worked well, which even on day-to-day use between and iPhone, iPad and Mac can be a bit of a pain (pictures not syncing, etc.) Given their insane means, I don't know how Apple manages to fail at providing at least working cloud/sync services, let alone performance in that regard. But there it is, iCloud services are a dumbed down mess that may or may not work.
- yeukhon 10y ago
  And overwrite is automatic. I don't think there's even snapshot feature so in case of some horrible incident I can retrieve back the old version. I could be wrong.

Twisell 10y ago

"Backup your data" is actually a requirement when you schedule appointment to the Genius Bar. It's written on the web page after confirming and if I recall correctly it's also written in the confirmation mail. The OP said that he had the option to instant wipe his device and restore it back home. But he choose to buy a new iPhone for "convenience" because the process take time. Last time I got my phone serviced (and ultimately replaced so I had to wipe). The Apple employee even let me backup to iCloud from the store wifi so I would'nt loose the last data of the day. PS: It's totally the locksmith case, except that (in theory) even if they wanted to apple can't get into you phone without consent while the locksmith can lockpick.