Comcast had the worst American Customer Satisfaction Index rating in the country in 2004 and 2007 (note that compares against government agencies such as the IR

Comcast had the worst American Customer Satisfaction Index rating in the country in 2004 and 2007 (note that compares against government agencies such as the IRS and DMV as well). From the horror stories I've heard, your experience would appear to be an outlier. Lots of slow service, lots of failing to fix problems, lots of extraneous charges. Granted, cable companies in general are pretty bad with that[1], but statistically, Comcast seems to be perceived as worse. Note, for example, that the "bandwidth cap" you mention was not originally a stated policy--they just stopped service with no explanation. Anecdotally, back when I played MMO's, whenever someone got disconnected and didn't come back for several hours, their first words upon reconnecting where always "fuck comcast." I'm not sure I heard any other company mentioned in similar circumstances. This came from quite a few players. Not enough to be statistically valid, maybe around 10, but enough to raise a red flag for me. Comcast is also the company I associate most with anti-net-neutrality initiatives. They've admited to hiring a rent-a-mob to crowd out net neutrality advocates from an FCC hearing on the subject, and they don't just throttle torrents, but go so far as to insert false data in order to break connections. [1] My roommate canceled Time Warner cable when we switched to AT&T. TW sent us bills for another four months, despite my roommate re-canceling every month. The last few warned that if we didn't pay they would discontinue service, so the problem eventually corrected itself.