Rands: A Twinge is your experience speaking to you in an unexpected and possibly unstructured way, and while you don’t want to base your management strategy on

Rands: A Twinge is your experience speaking to you in an unexpected and possibly unstructured way, and while you don’t want to base your management strategy on these amorphous moments of clarity, I do want to explain their importance in the organization. ... As a manager, when the story doesn’t quite feel right, you demand specifics. You ask for the details of the story to prove that it is true. If the story can’t stand up to the first three questions that pops your mind, there’s an issue. Gladwell: When it comes to something like dating, we all readily admit to the importance of what happens in the first instant when two people meet. But we won't admit to the importance of what happens in the first two seconds when we talk about what happens when someone encounters a new idea, or when we interview someone for a job, or when a military general has to make a decision in the heat of battle. [1] [1] http://www.gladwell.com/blink/index.html http://www.gladwell.com/blink/index.html