> “The chains [...] want you to walk in not knowing whether a room is available. So if they’re full, they can send you to another one of their properties in the

> “The chains [...] want you to walk in not knowing whether a room is available. So if they’re full, they can send you to another one of their properties in the vicinity and keep the business in-house. It’s a strategic decision.” In addition, Rogers said, omitting vacancy indicators allows for overbooking (“If it’s late and you’re fully booked, but someone with a reservation hasn’t shown up, you can sell the same room twice”) and gives managers wiggle room when sizing up questionable customers. [...] “Without the sign, you can just say, ‘Sorry, we’re full,’ even if you’re not.” It's weird to me how blasé Rogers and the article writer are about this abusive, anti-customer behavior.