4 ms·
There's an industry term for that. It's called the Fade Rate, and it's offered at a large portion of hotels if you arrive very late and ask about it.
by rbritton 10y ago
There's an industry term for that. It's called the Fade Rate, and it's offered at a large portion of hotels if you arrive very late and ask about it.
- sandworm101 10y agoFade rates, or manager's rates, are becoming a problem. Some big online booking schemes require "best available rates" be given to online bookings. Ad-hoc discounts to late night walk-ins are thought a violation of that agreement unless they are also made available to the online scheme. A manager's ability to turn away horrible bookings is also undermined. That group of drunken fratboys have now booked through a smartphone app. Try to pull the "we are overbooked" routine with them and you will be downrated very quickly, likely triggering action from your chain. A while back I read a fun article about how online booking contracts were "unchristian". The christmas story sees a hotel manager make available a sub-standard room at a discount rate to a desperate walk-in family. Do that today and travelocity will be on your back about not publishing that "best rate" online.
- thaumasiotes 10y ago> A manager's ability to turn away horrible bookings is also undermined. That group of drunken fratboys have now booked through a smartphone app. Try to pull the "we are overbooked" routine with them and you will be downrated very quickly, likely triggering action from your chain. Why not go with "we don't want you here", instead of something they know is a lie?
- deleted 10y ago[deleted]
- detaro 10y agoAs if that would not lead to bad feedback and a potential PR nightmare... if you accept someones booking and then don't let them in when they arrive there is (rightfully) going to be trouble, regardless of the reason you give. (outside of very exceptional circumstances)