I am a participant in one 45+ page thread that has spanned two years (client failures when using the iOS app with CarPlay). Several participants have posted ex

I am a participant in one 45+ page thread that has spanned two years (client failures when using the iOS app with CarPlay). Several participants have posted exact steps to reproduce, including model and firmware numbers and yet there was one response, two years ago, from Spotify, stating that they were aware of the issue and we should try version 3.X (we're on version 6.X now). It's so frustrating and totally avoidable on their part (just a check-in saying "we're still not sure what the cause is but we are looking at it" would make such a difference)