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I just spent 3 weeks talking in circles about their Android app and buggy Bluetooth support. Even after telling them that I'm a software engineer and explaining
by brink 10y ago
I just spent 3 weeks talking in circles about their Android app and buggy Bluetooth support. Even after telling them that I'm a software engineer and explaining the technicalities of the bug that was happening, I still got referred to the "Bluetooth setup" section of their guides with a copy / paste email. After several more emails it ended in "we'll email you when we have more info".
I started my Google play music subscription two days ago.
Their customer support beyond pre-recorded rhetoric is abysmal.
- wodenokoto 10y agoApple musics is very friendly, though I haven't talked to them about technical issues. The app, at least on Android, is very immature, though. Has a better Asian selection than Spotify, at least.
- croon 10y agoWas it that Spotify (even if closed) hijacks bluetooth "play" from another audio application that is currently open and active? That annoyed me to no end as well. I had to get another app to forcifully intercept any play call and trigger a pre-defined application instead. Which is... not optimal. I'm glad this thread is on HN, bugs with Spotify clients not getting fixed for months/years have annoyed me since I signed up in 2008.
- nl 10y agoI've had the opposite: Google Play Music (which I don't use) hijacks bluetooth "play" from Spotify - or at least it does every time I accidentally update Play Music.