I agree. And as someone who works with telemedicine, I can say that even video pales in comparison to in person. Our body language reading machinery is weak an

I agree. And as someone who works with telemedicine, I can say that even video pales in comparison to in person. Our body language reading machinery is weak and ignorable when a person is reduced to a small 2 dimensional image, let alone text. And it's the signals that this machinery produces that trigger empathy. Without it, and especially when talking to strangers, it's easy to slip into a mild kind of psychopathy.