interesting, never heard of that one before - thanks for sharing. And I agree, that a root cause analysis should be done. E.g. asking the 5 why's (as Eric Ries

interesting, never heard of that one before - thanks for sharing. And I agree, that a root cause analysis should be done. E.g. asking the 5 why's (as Eric Ries advocates), for behind every technical problem, there's a human problem.