This is reality interesting and reminds me of a real life anecdote. Imagine a customer who has a small trivial request where the correct response was "no, we wo

This is reality interesting and reminds me of a real life anecdote. Imagine a customer who has a small trivial request where the correct response was "no, we won't do that and you will not need it" but without a manager's permission, the sales guy and an engineer stopped working on their mission critical projects to snipe in this tiny request in a non reusable way. It was already extremely low benefit to high cost (labor + opportunity cost). Management finds out half a lost day's work later and is really pissed off.