3 ms·
Do you work in sales? Probably not I think. Salesforce automates sales as well as customer support and was the first to do this effectively on the SaaS model.
by hodgesrm 10y ago
Do you work in sales? Probably not I think.
Salesforce automates sales as well as customer support and was the first to do this effectively on the SaaS model. It's dominant among sales teams in mid-sized companies. You can be up and running in a few days including training. I find the interfaces a bit "enterprisey" (i.e., complex and clunky) but would not dream of having a sales team that did not track sales through SF or something similar. Personally I like the visibility it gives you into the sales pipeline--at any given time you can tell exactly what your current revenue is for the quarter and project into the future as well. It's very helpful when running a company.
- tinbad 10y agoI'm not in sales, however in my current role I get to talk to a lot of sales people and it seems that most of them don't (and don't have time to) use any fancy tools at all, especially the successful ones. Also the last two companies I worked with were in the process of switching from SF to MS Dynamics. Not exactly sure to why, but seemed like one of those cases where the people at the top made the 'deal' and later people who actually had to use realized it didn't work for them.
- parasubvert 10y agoMy last few companies have been very heavy Salesforce users (mostly large companies). (I'm in sales). I've used a few CRM suites over the years and Salesforce is basically the "least worst" and with a bit of customization is actually quite usable and tweakable without requiring coding skills. They also have a great non-profit policy where it's free to use, so a large-ish student exchange organization I volunteer for uses SFDC for their contact management, marketing , conference registration, and order accounting.