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It's a good article, but there's a flip side to not having titles: You risk confusing people who don't know much about your company yet. To put it another way
by aasarava 17y ago
It's a good article, but there's a flip side to not having titles: You risk confusing people who don't know much about your company yet.
To put it another way, titles aren't just about establishing a pecking order -- they are also about helping others identify who in your organization is responsible for what.
A journalist who wants to talk about your innovative technical solution wants to talk to the CTO (or VP engineering or whatever.) But if they instead unknowingly send an email to the person in the CEO role, that message might sit in the CEO's inbox for a while before getting redirected to the right person.
Or a legal threat could end up in a junior staff member's inbox, where the staff member might take the threat less seriously than a CFO would.
And the problem isn't just about where to send emails. What happens when you grow to a staff of six, three of whom are working on website development? Who is ultimately responsible for the application? The UI? The servers? Someone could ask questions and ultimately figure it out -- but it'd be a lot easier if they could just contact the "sysadmin", the "designer," and the "developer".
To be fair, the article does mention using "role based" titles when talking to the media. And I think that the author's real issue is with the "pecking order" aspect of titles. But forgoing titles altogether isn't the right solution.
Likewise, choosing something that completely obscures your role, like Mad Hatter, is like choosing random names for the variables in your code. You might think it's humorous to have $foo and $bar and $number in your code, but it doesn't help anyone who has to read your code later.
- alabut 17y ago"You risk confusing people who don't know much about your company yet." Haven't really seen that be a problem at our startup (the same one as the OA). Whether running a couple of usability tests over skype or meeting people at the adtech conference yesterday, people seem more interested in what the company is building than what our particular role is. And if need be, we'll often describe ourselves in terms they'll understand, like "designer", "usability test moderator" or whatever the situation warrants. It's worth pointing out that the blog post title is Why WE'RE A Titleless Startup. It works in our situation because we have a small team (less than 10) and it's completely flat - we all report to John, our CEO. It wouldn't work if there's a strong caste system-style divide between certain groups (like founders vs employees, or employees vs contractors) or super-specialized prima donnas unwilling to wear many hats.