It's really the only option if your input/managing software can not model the complexity you require "after the fact". E.g. Company has multiple offices. Delive

It's really the only option if your input/managing software can not model the complexity you require "after the fact". E.g. Company has multiple offices. Delivery address is per office, not per company, etc. The real problem is when there is chaotic, and organic mixing, matching and re-purposing. I've seen it many times with "non-technical" individuals. They don't know what their software can do. E.g. Redmine. So the support individuals just log everything under the same "IssueType. They then "categorize" it using Category custom field, instead of the standard category which has enumerations. And then they then use that Category field to drive reports/process. Instead of using a different IssueType or Tracker, which is what it was designed for, and has tools that help you leverage/manage the complexity of different standardized processes. Then, they decide to to add "Sub-categories" into the category field, instead of using a project-hierarchy or something. Then they want to do billing reports from the time logged per X and of types A,B,C, and at that point it's a giant mess and I stop caring. If they want to not use the software as intended, then do "fixing" by filtering and fiddling with Redmine CSV exports in Excel afterwards, that's their problem. Oh, and they ask that everyone has permissions to everything, allowing all users to change the status of each IssueType as they please, without any process. I just feel sorry for the poor individual that get's a raw extract of that data and has to use it for something.