2 ms·
Team communication tools don't suffer the same network-effect downsides to switching that other social apps do. The decision to switch can be made by one person
by dionidium 10y ago
Team communication tools don't suffer the same network-effect downsides to switching that other social apps do. The decision to switch can be made by one person. Everybody else is responding to a mandate.
- ryanto 10y agoWhile the decision can be made by one person, I'm not sure this is true. There is a big switching cost for most team tools. * There's going to be a lot of discussion and consensus building. Most of the team is going to have an opinion on the subject. * Setting up new accounts for team members, teaching team members how to use the new tool, and change management all take time. * Most teams have integrations within their chat apps, these will have to be switched or re-implemented to use new APIs. I think it's fair to say that most team tools have good moats. The longer the team has used a tool the stronger the moat becomes.