> everyone also knows there are things you put in email and things you only discuss face to face, or over the phone Sadly, this is not true. I get many emails

> everyone also knows there are things you put in email and things you only discuss face to face, or over the phone Sadly, this is not true. I get many emails from people with URGENT in the subject that require an immediate reply, as if they expect I will see it in minutes. I have gotten emails about outages from clients, even after telling then "outages are always a phone call". Some people assume that everyone lives in email, like they do, and has push notifications setup on their phone, etc.