I've never liked Lyft. The first time I used them I was supposed to get a free ride, but I didn't know where to input the coupon. I thought it was at payment ti

I've never liked Lyft. The first time I used them I was supposed to get a free ride, but I didn't know where to input the coupon. I thought it was at payment time. So I didn't get my free ride. Also the driver knowing it was my first took a long time so he could get $25 for the ride. He took the long route and going three miles took half an hour. When we arrived at the destination he told me he didn't have cell phone service and asked if he could turn it off at the corner. He didn't turn off his app until several blocks away. I wrote to Lyft to complain about it and they wouldn't refund my money or let me change my driver rating. The driver was also unprofessional and told me he would call me. I emailed Lyft to see if the drivers have our phone numbers because I was worried he would bother me afterward. They never responded to that email.