7 ms·
The "do it with love" part is especially funny as their support doesn't actually give a shit what their customers think or feel. They'll happily give you absolu
by Mithaldu 10y ago
The "do it with love" part is especially funny as their support doesn't actually give a shit what their customers think or feel. They'll happily give you absolute bottom-of-the-barrel effort canned copy-paste responses to carefully written and considered bug reports, indicating the agent neither actually read nor remotely understood what you were writing about.
Slack doesn't have a box to stand on to tell others how to treat people.
- overcast 10y agoThat part was almost unreadable, it was so cringe worthy. "Made with Love" movement is a meme in itself at this point.
- BoorishBears 10y agoAt the risk of sounding like a grump, something about the emojis in software movement really aggravates me. When I see "Made with love" or the hideous heart eye smiley, something makes me just not want to use the software that's showing it.
- brynjolf 10y agoI agree. I guess it is to seem more like buddies, I think it is strange dynamic. I am paying for the product, I don't want an emoji response.
- jitl 10y agoThis is the opposite of my experience
- thr0waway1239 10y agoMicrosoft's support, in contrast, is outstanding you see. As a bonus for sticking with them, you will even get an upgrade of your perfectly functional Windows 7 computer at some unspecified point in time based on checking a box with manipulative exploding offers, and be left with a large brick (voila! magic!).
- mynameisvlad 10y agoYou're about 4 months late on that, since the Windows 10 upgrade offer expired in July.
- krisdol 10y agoAh yes, forget the Microsoft of 4 months ago. The Microsoft of today would never do that!
- thr0waway1239 10y agoReally? https://hn.algolia.com/?query=windows%2010%20update&sort=byPopularity&prefix&page=0&dateRange=all&type=story https://hn.algolia.com/?query=windows%2010%20update&sort=byP...
- mynameisvlad 10y agoYes. When the Windows 10 offer expired, there was no incentive left to advertise it. Windows 7 users that want upgrades now have to go to a store and buy said upgrade. But don't worry, you can continue parroting that line for another 20 years like "embrace, extend, extinguish". It's not like people make mistakes and learn from them. That never happens.
- Mithaldu 10y agoOr they go here and pinky-promise they use the magnifier: https://www.microsoft.com/en-us/accessibility/windows10upgrade https://www.microsoft.com/en-us/accessibility/windows10upgra...
- thr0waway1239 10y agoI believe the issue we are discussing is customer support. MS used manipulative techniques to supply this supposedly amazing offer. No way to refuse the so-called "offer", which of course leads to repeated nagging to add a ton of impedance to those who would have otherwise resisted upgrading, finally culminating in unexpectedly bricking the computers of some users who were perfectly happy with what they already had paid for. I had a old Windows 7 laptop which I updated to Windows 10, and promptly the touchpad right click stopped working. I didn't really need that laptop at that point, so I just threw it away and also decided that I am never going to use Windows OS after that point unless forced to for work purposes. To me, this "offer" takes top spot as the current gold standard for shitty support.
- 1wd 10y agoStrange, I was very impressed with Slack support. After experiencing the train wreck that is Skype, I'm definitely not getting my hopes up for another Microsoft chat app.
- Mithaldu 10y agoI'm not saying that MS' support will be any better. Just that "you get an actual person to talk to AND they actually know a little AND might even help you if your issue is simple enough" doesn't quite make the grade for "treats customers with love".
- sjellis 10y agoIt sounds like you had a bad experience. I found Slack support to be pleasant and very helpful when we migrated from our previous solution to Slack (I haven't needed to interact with them since).