$15k per year (or $208/person/month) for CRM/Chat/Phone seems high, unless they mean unlimited Salesforce.com license for each user and some add-one... (which f

$15k per year (or $208/person/month) for CRM/Chat/Phone seems high, unless they mean unlimited Salesforce.com license for each user and some add-one... (which for 6-person team seems an excessive choice.)