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This is a big surprise to me given my poor experience. I was on their (dv) — a VPS offering. Their customer service was really, really polite, but not fast (12-
by carbocation 17y ago
This is a big surprise to me given my poor experience. I was on their (dv) — a VPS offering. Their customer service was really, really polite, but not fast (12-15h wait, on average). They never once helped me resolve my problems (they tried, but they seemed about as clued in as I was, which was close but not enough). I upgraded to a $150/month option and my site was still thrashing with 15 sec load times. I left them for my current host, where I have the same Apache and MySQL settings, pay $60/month, and have never experienced the same problems again despite hitting peak traffic season a few days ago.
My point is not to rant, but instead to suggest that these folks should seriously consider doing some internal improvement if they hope to retain the customers that they will soon acquire.
- raheemm 17y agoWho did you move to?
- carbocation 17y agoLinode, after being convinced by uggedal's post comparing it favorably to other VPS services.
- butterfi 17y agoI had a very similar experience to the original poster, the main difference being that we were using their top end nitro package. We left after we realized that for the same money we could actually get managed hosting. We moved to Neospire, and I've never looked back. I've never had to wait longer then 5 minutes on a support call, and their support has been fantastic. They actually called me when my server load was high and assisted me in tuning the server. To be fair to MT, they are very clear about their service -- "we'll rent you a box, but don't ask for admin support."