Well, you can, but if you do it to lots of people at once your customer support phone banks will get flattened and then everybody else who has a problem at the

Well, you can, but if you do it to lots of people at once your customer support phone banks will get flattened and then everybody else who has a problem at the same time will be angry at you too. I did ISP operations once back in the day and balancing "will this make things better or will it just crush our CS dept a different way?" was one of the things you had to think about.