Who is the CTO and what does he say about it so far? Without a qualified representative making a statement, it simply looks like a case of either poor engineer

Who is the CTO and what does he say about it so far? Without a qualified representative making a statement, it simply looks like a case of either poor engineering or pith-poor engineering, difficult to be sure which. Definitely the type of defect that needs to be corrected in soft-wares before they can actually become worth money.