If they are on windows you could try the built in Problem Steps Recorder - psr.exe https://blogs.technet.microsoft.com/mspfe/2013/03/22/uncovering-a-hidden-gem

If they are on windows you could try the built in Problem Steps Recorder - psr.exe https://blogs.technet.microsoft.com/mspfe/2013/03/22/uncovering-a-hidden-gem-psr-exe/ https://blogs.technet.microsoft.com/mspfe/2013/03/22/uncover...