2 ms·
>CL has such terrible customer service I can vouch for this. We have a choice between CL and Comcast here for residential service and I've used both. CL has
by brightsize 10y ago
>CL has such terrible customer service
I can vouch for this. We have a choice between CL and Comcast here for residential service and I've used both. CL has a pretty solid DSL service but $deity help you if you ever need to call in for some problem you're having with it. Expect to spend multiple-hours on the phone while you're put on hold for extended periods, have your call dropped, get routed to numbers that don't answer, and, if you're lucky, speak to a person who has no idea what you're talking about but might know someone who can help, "let me transfer you"... Rinse and repeat. The only good that I can say about CL is that their come-out-to-your-house techs seem to know more or less what they're doing and have solved DSL and analog line problems for me quickly and without additional pain.
- ChuckMcM 10y agoHey, they sent my account to collections twice after it was already closed for "non payment" even though it had a balance of zero. After the second conference call with the debt collector, the Century link accounts people and me to unwedge that mess I explained that if Century link did this a third time I would sue them in small claims court for the maximum amount allowed for harassment and punitive damages.