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YC Founders at Work Wufoo Interview

• rebelvc 17y ago
  Does anyone else thinks he looks like DHH 2.0?
• ryoshu 17y ago
  Sort of related, a startup I work(ed) with uses Wufoo and they've had a good experience. Creating custom, arbitrary forms is something that Wufoo does very well. The customer service from the tech side has been good as well.
• timmorgan 17y ago
  These guys are great. Working with them to build something on their api, I confirm their customer support is top notch. Inspired to hear they've done it all without additional funding, and they have a "nest egg" as Kevin puts it. Would love to work with a team like that someday.
• patio11 17y ago
  I agree so much with this that it hurts (slightly paraphrased): "When everyone at the company does customer support, it changes what kind of programmer you are and what kind of entrepreneur you are. You don't take customers for granted anymore. You have a real stake in ensuring the ease of use of your service and sanding down the rough edges." There have been more than a few times when I've gotten a new feature functionally complete but not polished, exhausted myself, and on the cusp of hitting the deploy button I think "If I show this to folks now, I'm going to have a full inbox tomorrow morning. Blech. OK, no deploy, come back to it next week and get it presentable prior to test-launching it."